Last updated on Dec 19th, 2019
Enzodesk is committed to provide a professional and pleasant service experience to all its customers and we have a very transparent and customer friendly policy on refunds and cancellation of any services order. Enzodesk plans are eligible for a refund within the first 15 days of the date of purchase. However, subject to pure discretion of company management and upon merits of an individual case, payment would be fully refunded even after 15 days, if for any reason, you are not satisfied with the services. In that case, we will make every effort to solve all your concerns. If you are still not satisfied with the same, we offer a money back policy as follows:
Customers are advised to read the following carefully before claiming a refund.
One Time Incident Plan
- Remote technician is unable to fix your computer problem.
- On-site technician is unable to repair your device.
- On-site technician does not show up to appointment and no re-schedule request was submitted to you.
However, onsite service orders that are cancelled by you (within 24 hours or less of time of the appointment) will be charged a cancellation fee of $25.
Subscription Plans – Home IT Care
Customers can avail a full refund of services excluding any amount paid for software (if license is installed and activated) or any hardware, if the technicians are not able to fix the primary issue reported during the first 15 days of services contract start date.
However in case the primary issue is resolved, and customer wants to cancel remaining period of subscription 1) immediately, then amount deducted would be $99.99 (rest amount refunded back) and 2) after 30 days of purchase, then amount deductible would be $99.99 plus $19.99 x number of months from subscription date.
Note: In case of refund of Non-USA customers, if the refunded amount is less than the original amount then Enzodesk is not liable to refund that difference amount as this difference is due to the currency fluctuation.
The standard time to process a refund is within 24 working hours of submitting a refund request, however please note most banks take 2 to 3 days to credit the customer account after we have processed the same.
Please note refunds and cancellation department can be contacted on Toll Free 1-855-791-0945 Between 10 Am Est and 7 Pm Est. Monday To Friday Or E-mail At billing@enzodesk.com